F.A.Q

💬 Frequently Asked Questions (FAQ)

❓How does this work? What’s the process?

Once you fill out the Travel Plug Co. Client Intake Form and I review your request, I’ll send over your contract then invoice. Once signed and paid the invoice, I get started on your trip! You’ll receive your completed itinerary by the estimated delivery date  and I’ll keep you updated throughout the process.

❓How far in advance should I book your services?

The earlier, the better, ideally 2–4 weeks before your trip.
Rush delivery is available for a fee if you’re short on time (within 48–72 hours).

❓Do you book everything for me?

Only if you select the VIP Booking Assistance add-on (or if it’s included in your package).

Otherwise, I provide you with clickable booking links and detailed recommendations, so you can book at your own pace.

*Some bookings require the original payment card at check-in. Our authorization process helps prevent travel disruptions.

❓Do you plan international trips or just U.S. based?

Both! I can plan domestic or international trips, cruises, group vacations, solo escapes, or weekend getaways — wherever you're going, I’ve got you.

❓Can you plan a trip for a group?

Yes! My packages work for both solo and group trips. Group trips (4+ people) may require additional time or add-ons depending on the complexity.

❓What’s included in the custom itinerary?

Each package is different, but most include:

  • A personalized day-by-day plan
  • Flight, lodging, and transportation suggestions
  • Restaurant, activity, and experience recs
  • Optional add-ons like outfit inspo, booking assistance, or Canva itinerary PDFs

You’ll see exactly what’s included when you select your package!

❓What’s your turnaround time?

Typically:

  • 3–5 business days for shorter trips
  • 5–10 business days for full-service or international trips
    You’ll receive an estimated delivery date once your payment is confirmed. I always aim to deliver early when I can!

❓Do you offer refunds?

Due to the custom nature of my services, all payments are non-refundable once work has started. If you need to reschedule or make changes, I’ll always do my best to work with you!

❓How will I be able to communicate with you?

I offer scheduled communication through Zoom, which is my primary platform for consultations and check-ins. Once your appointment is booked, you'll receive a Calendly confirmation email with the Zoom link, meeting ID, and all other details you’ll need for the call.

If Zoom isn’t accessible for you, I’m flexible and can accommodate a FaceTime call instead — just let me know your preference. After our call, I’ll follow up with a summary email highlighting everything we discussed so you’ll have everything in writing.

❓Do you offer payment plans?

At this time, full payment is required upfront before I begin planning your trip.

For larger custom projects or group trips, flexible payment options may be available on a case-by-case basis. If you need an accommodation, feel free to reach out — I’m always happy to discuss possibilities.

Payment plans may be available for:

  • Large group trips (10+ travelers)
  • Planning fees over $300
  • Trips requiring multiple supplier reservations

If approved, clients must sign a Payment Plan Agreement, keep a valid card on file. Planning begins only after the first installment is paid.

Payment plans are not available for small packages or last-minute trips.

❓What if I need to change my trip after the itinerary is delivered?

Each package includes 1 round of minor revisions (small updates like swapping out a restaurant, changing a time, etc.).

If additional revisions are needed beyond that, a $15 revision fee will apply per round. Major changes (like changing the trip location or dates) may require a custom quote based on the scope of work.

❓Can I contact you while I’m on the trip?

Only if you’ve selected the VIP Trip Support add-on. With this, I’ll be available for text/email support during your travel week if anything comes up or if you need quick adjustments.

❓What if I’m not sure which package to choose?

No problem! Fill out the Travel Plug Co. Client Intake Form or DM me, and I’ll recommend the best package based on your trip type, length, and vibe.

❓How does payment work?

Full payment is required upfront to secure your booking and begin the planning process. This ensures your spot in my client queue and covers the time, research, and custom work involved in creating your itinerary.

Once payment and your completed intake form are received, I’ll begin planning and deliver your itinerary within the stated turnaround time (3–10 business days, unless otherwise noted).

Please note: Because all services are custom and planning begins immediately, no refunds will be issued once work has started.

❓Can I add add-ons after I’ve already paid my deposit?

Yes, you can absolutely add add-ons after you paid!

Any add-on(s) added after the initial invoice will need to be paid in full at the time of request and your will be sent a separate invoice. 

You can add any add-on(s) prior to your trip.

This helps me manage your planning timeline and keeps everything running smoothly. If you have questions or want to upgrade your experience at any point, just let me know!

❓What payment methods do you accept?

All payments and invoices are processed through TravelJoy, a secure and professional platform made specifically for travel planners. You’ll be able to pay using:

  • Debit or credit card
  • Apple Pay (when available)
  • Bank transfer (if supported on your end)

This ensures all transactions are protected, trackable, and simple, no need to send payment info manually. Once your contract is signed, I’ll send you a TravelJoy invoice with everything you need!

❓How do I receive my invoice and make payments?

All invoices are sent securely through TravelJoy, a platform made for travel professionals. You’ll receive an itemized invoice by email with payment links where you can pay via debit/credit card, or bank transfer (depending on your location).
💡 Bonus: TravelJoy automatically reminds you of upcoming payments so nothing slips through the cracks!

❓Do you offer payment plans?

Payment plans may be available for select trips. Please inquire if you need a flexible payment option. If approved, you will receive specific instructions and may be required to sign an additional agreement outlining the payment schedule and terms.
Just let me know during booking and we’ll build a plan that works for you!

❓Is travel insurance included? Can I add it on?

Travel insurance is available for trips $1,000 or more and is strongly recommended. If you’re booking through Airbnb, they also offer their own insurance add-on during checkout at a separate rate based on your total cost.
If your trip total is under $1,000, travel insurance will not be included or applicable. You're welcome to purchase third-party coverage if desired.

❓Can you book an Airbnb for me?

I’ll research the best Airbnb options for your trip and send you direct booking links. Since Airbnb requires the reservation to be under the traveler’s account, you’ll complete the booking yourself with your own payment method.

If you’d like, I can also reach out to the host on your behalf to confirm details or ask about special requests (like early check-in, late check-out, or upgrades). Please note: approvals for changes or guest substitutions are completely up to the host and cannot be guaranteed.

❓ Is travel insurance available? What about Cancel-For-Any-Reason (CFAR)?

Yes — travel insurance is available for trips totaling $1,000 or more and is strongly recommended. When eligible, you can also add optional CFAR (Cancel-For-Any-Reason) coverage for extra peace of mind.

CFAR must be added within 14 days of your first trip payment or deposit, and is not available for residents of New York or Washington. CFAR only covers trip costs (flights, hotels, transportation, activities) — it does not cover planning fees.

If you prefer to skip insurance, that’s fine — but please note that once planning begins, all payments are non-refundable.